User Scenarios

Lecture pod 6 explores user scenarios and their contribution to the overall success of a project. User scenarios are used in conjunction with personas as explored in lecture pod 5 to completely understand the user’s therefore the design can be tailored to an audience and purpose specifically.

What is a user scenario?

User scenarios are simply scenarios that a designer places their user in, a scenario is a narrative or situation. User scenarios are stories created to achieve a goal, e.g. Dave wants to know why his toaster is working properly so he navigates to the troubleshooting page on ‘how to make’. User scenarios can include goals, expectations, motivations actions and reactions essentially they need to be a story around use.

Why are user scenarios important?

User scenarios are important as they drive the design of a project e.g If Dave is looking for the troubleshooting page on ‘how to make’ it should be easy to navigate to on the website and therefore the designer should come up with a design solution to help Dave achieve his goal with ease. With the use of multiple user scenarios a design can be created to include UX for the masses, this will ensure that everyone who reaches a website or an app that has been designed with many users in mind will successfully complete their goals and have a seamless and enjoyable experience.

Most important idea from this pod

It is very important to create user scenarios as they drive the design of the interface and the use of these scenarios is critical to the success of an interface design.


Process and Context

Lecture pod 2 explores the process of creating an interaction and how important it is to understand the context in which users will use the interaction.


When creating an interaction it is important to start with low tech methods e.g. pen and paper. By sketching out ideas, writing out descriptions and creating flow charts it is easy to completely understand the activity or problem that you are designing an interaction for. Once you have completely understood the issue and explored ideas through pen and paper then it is necessary to use more high tech methods to fill in all the details and work towards creating the final product.

Bill Verplank’s 8 step process

Bill Verplank approaches an interaction design process within 8 steps as illustrated below.


[Bill Verplank’s interaction design process]. (n.d.). Retrieved from


To design successful interactions it is important to fully understand the context of which they will be used in. To gain this knowledge many questions should be asked and scenarios in which people will use the interaction should be created. There are many different questions a designer should be asking, such questions include:

  • What are people trying to do?
  • How are they trying to do it?
  • What gets in the way or helps?
  • Where they might be doing it?

Most important idea from this pod

When designing an interaction it is important to follow a good process that involves a lot of planning, thinking, researching, looking at precedents and exploring the context of an interaction. Without these things an interaction will not be as successful as the designer would not have put in the proper time to learn and explore their ideas to their full potential.